Gaming at luckypot is meant to be fun – a form of entertainment, not a way to make money or escape problems. We take our responsibility to Filipino players seriously, and we have built a full suite of tools and resources to help you stay in control of your gaming at all times. Whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines, luckypot is here to support you.
Our Safe Play Tools
We have built these tools directly into your luckypot account so you can manage your gaming activity at any time, without needing to contact support.
Set a daily, weekly, or monthly deposit limit on your luckypot account to control how much you spend. Once your limit is reached, no further deposits will be accepted until the limit period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Set a maximum session duration so luckypot will remind you – or automatically log you out – when you have been playing for a set amount of time. This helps prevent the kind of extended play sessions that can lead to chasing losses or losing track of time.
Take a short break from luckypot by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This is a great option if you feel you need a temporary pause without committing to a full self-exclusion.
If you feel your gaming is becoming a problem, you can self-exclude from luckypot for a period of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account will be closed and you will not be able to register a new account. This is our most powerful responsible gaming tool.
Enable reality check notifications that pop up at regular intervals during your gaming session, showing you how long you have been playing and how much you have spent or won. These gentle reminders help you stay aware of your gaming activity in real time.
Set a maximum loss limit per day, week, or month on your luckypot account. Once you reach your loss limit, you will not be able to place further bets until the limit period resets. This tool is especially useful for players who want to keep their gaming within a strict budget.
Step-by-Step
Activating any of luckypot's responsible gaming tools is quick and straightforward. You can manage all your settings directly from your account dashboard – no need to call anyone or wait for approval.
Visit luckypot.one and sign in using your registered email and password. Make sure you are on the official luckypot site before entering your credentials.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings. Here you will find all available tools including deposit limits, session limits, cooling-off, and self-exclusion options.
Select the tool you want to activate, enter your preferred limits or duration, and confirm your choice. Changes that reduce your limits take effect immediately.
If you have trouble activating any tool, or if you want to request self-exclusion urgently, contact our 24/7 support team via live chat or email at [email protected] and we will assist you immediately.
Self-Assessment
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of luckypot's responsible gaming tools or seek support.
If you answered yes to two or more of these questions, we strongly encourage you to activate a cooling-off period or self-exclusion on your luckypot account, and to reach out to a professional support service.
Know the Signs
Problem gambling can affect anyone. Recognising the early warning signs is the first step toward getting help. luckypot wants every Filipino player to be aware of these signs.
Spending more time and money on gaming than you can afford, and feeling unable to stop even when you want to.
Neglecting work, school, or family responsibilities in Manila, Cebu, or Davao because of time spent gaming online.
Feeling a constant urge to increase your bets or deposit amounts to get the same level of excitement from gaming.
Lying to family members or friends about how much time or money you spend on luckypot or other gaming platforms.
Using GCash, BPI, BDO, or other payment methods to fund gaming beyond your means, or taking out loans to gamble.
Feeling depressed, anxious, or hopeless after a losing session, or experiencing mood swings tied to gaming outcomes.
Recognising these signs in yourself or someone you care about is a sign of strength, not weakness. luckypot's responsible gaming tools are available 24/7, and our support team is always ready to help you take the right steps. You are not alone – help is available right here in the Philippines.
Get Help
luckypot encourages any player who feels their gaming is becoming a problem to seek professional support. The following resources are available to players in the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming guidelines and resources for Filipino players. PAGCOR oversees regulated gaming in the Philippines and promotes safe play standards across all licensed operators.
The National Center for Mental Health (NCMH) in the Philippines offers counselling and support services for individuals experiencing gambling-related mental health challenges. Reaching out is a brave and important step toward recovery.
Problem gambling affects not just the individual but also their family. If someone in your household – whether in Quezon City, Makati, or elsewhere – is struggling with gambling, family counselling services can provide guidance and support for everyone involved.
Our dedicated support team is available around the clock via live chat and email. If you need to activate self-exclusion urgently, adjust your limits, or simply talk to someone about your gaming habits, we are here for you at any time of day or night.
luckypot operates in accordance with PAGCOR's responsible gaming framework. We are committed to maintaining a safe, fair, and transparent gaming environment for all Filipino players. If you believe our responsible gaming tools or policies could be improved, we welcome your feedback via our support channels.
Play Smart
Decide how much you are comfortable spending before you open luckypot, and stick to that amount. Think of it like a budget for a night out in BGC or Eastwood – once it is spent, the evening is over. Never chase losses by depositing more than your planned budget.
Gaming sessions should have a natural end point. Set a timer, use luckypot's session limit tool, or simply make a rule to take a break every hour. Stepping away from the screen helps you stay clear-headed and enjoy gaming as the entertainment it is meant to be.
All games on luckypot – from slots to bingo – use certified random number generators. There is no strategy that guarantees a win, and past results have no influence on future outcomes. Play for the fun of it, not with the expectation of profit.
Avoid gaming on luckypot when you are tired, stressed, emotionally upset, or under the influence of alcohol. These states impair your judgment and can lead to decisions you would not normally make, including spending more than you intended.
Only deposit money that you can genuinely afford to lose without it affecting your daily life, bills, or savings. Never use money set aside for rent, groceries, tuition, or other essential expenses to fund your gaming on luckypot.
If you are worried about your gaming habits, talk to a trusted friend, family member, or professional counsellor. Sharing your concerns is often the most important first step. luckypot's support team is also here to listen and point you toward the right resources.
Play Responsibly
luckypot is built for Filipino players who love great games and want to play in a safe, trusted environment. Use our responsible gaming tools, stay within your limits, and enjoy every session for what it is – entertainment. When the fun stops, stop.
21+ only. Gambling can be addictive. Please play responsibly. luckypot is intended for players aged 21 and above.