At luckypot, your privacy matters as much as your gaming experience. This Privacy Policy explains what personal data we collect from Filipino players, how we use it, who we share it with, and what rights you have over your own information. We are committed to handling your data with transparency, care, and full respect for your rights under Philippine law.
Our Privacy Commitments
All data transmitted between your device and luckypot is protected using industry-standard SSL/TLS encryption. Your personal and financial information is stored on secure servers with strict access controls, so your luckypot account details stay private at all times.
luckypot does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the luckypot platform and to comply with our legal obligations under Philippine law.
luckypot processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC) of the Philippines. Your rights as a Filipino data subject are fully respected.
We believe you have the right to know exactly what data luckypot collects and why. This Privacy Policy is written in plain, accessible English so that every Filipino player can understand how their information is handled – no confusing legal jargon.
As a luckypot player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing and withdraw consent at any time. Contact our support team to exercise any of these rights.
luckypot uses cookies and similar technologies to improve your experience on the platform. We explain exactly which cookies we use, what they do, and how you can manage your cookie preferences directly from your browser settings.
This Privacy Policy applies to all personal data collected by luckypot through the luckypot.one website and any associated services. By registering an account or using the luckypot platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the luckypot platform.
luckypot ("we," "us," or "our") is committed to protecting the privacy and personal data of all players who use the luckypot platform at luckypot.one. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal information in connection with the luckypot online gaming service.
luckypot operates in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC). We take our obligations as a personal information controller seriously and have implemented appropriate technical and organisational measures to protect your data.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of your agreement with luckypot.
When you register a luckypot account, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following categories of personal data:
When you access and use the luckypot platform, we automatically collect certain technical and behavioural data, including:
luckypot may receive personal data about you from third-party sources, including identity verification providers, payment processors, fraud prevention services, and regulatory bodies. This information is used solely to verify your identity, process transactions, and comply with our legal obligations.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth, government ID | KYC verification, age verification, fraud prevention |
| Contact Data | Email, mobile number, address | Account communication, support, notifications |
| Financial Data | GCash, BPI, BDO, PayMaya details | Processing deposits and withdrawals |
| Technical Data | IP address, device info, browser type | Security, fraud detection, platform optimisation |
| Usage Data | Game history, betting records, session logs | Responsible gaming monitoring, service improvement |
| Communications Data | Live chat transcripts, support emails | Customer support, dispute resolution, quality assurance |
luckypot uses the personal data we collect for the following purposes:
To create and maintain your luckypot player account, verify your identity, process your luckypot login requests, and manage your account settings and preferences.
To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods. Financial data is handled securely and shared only with the payment processors necessary to complete your transactions.
To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and any reporting requirements imposed by relevant regulatory authorities. luckypot is required by law to retain certain records for specified periods.
To monitor your gaming activity and identify patterns that may indicate problem gambling behaviour. luckypot uses your usage data to enforce deposit limits, cooling-off periods, and self-exclusion requests in accordance with our Responsible Gaming policy.
To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the luckypot platform. Technical data such as IP addresses and device fingerprints are used to identify suspicious activity and protect the integrity of the platform.
To respond to your enquiries, resolve disputes, and provide assistance via our 24/7 live chat and email support channels. Communications with our support team may be recorded and retained for quality assurance and training purposes.
To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the luckypot platform. Aggregated and anonymised data may be used for statistical analysis and product development.
With your consent, to send you promotional offers, bonus notifications, and updates about new games and features on luckypot. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting our support team.
luckypot processes your personal data on the following legal bases under the Data Privacy Act of 2012:
luckypot does not sell your personal data. We may share your information with the following categories of third parties only to the extent necessary for the purposes described in this Privacy Policy:
Third-party vendors who provide services on our behalf, including identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game software providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
Where required by law or a valid legal process, luckypot may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts. We will notify you of such disclosures where permitted by law.
In the event of a merger, acquisition, or sale of all or part of luckypot's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.
luckypot may share data with industry fraud prevention networks and responsible gaming databases to identify and prevent fraudulent activity and to enforce self-exclusion agreements across the Philippine online gaming industry.
luckypot will never share your personal data with third parties for their own independent marketing purposes without your explicit consent. All third-party data processors are subject to strict contractual obligations and are required to maintain appropriate security standards.
luckypot retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
When personal data is no longer required, luckypot will securely delete or anonymise it in accordance with our data retention and disposal procedures.
Cookies are small text files placed on your device when you visit the luckypot platform. They help us recognise your device, remember your preferences, and understand how you use our site. luckypot uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the luckypot platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate.
luckypot implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, luckypot will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.
While luckypot takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your luckypot login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by luckypot:
To exercise any of these rights, please contact the luckypot support team via live chat or email at [email protected]. We will respond to all data subject requests within 30 days of receipt.
The luckypot platform is strictly intended for players aged 21 and above, in accordance with Philippine gaming regulations. luckypot does not knowingly collect personal data from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a luckypot account, please contact our support team immediately.
luckypot employs age verification procedures during the registration process and reserves the right to request proof of age at any time. Accounts that cannot be verified as belonging to a player aged 21 or above will be suspended pending verification.
luckypot primarily processes and stores personal data within the Philippines. In some cases, your data may be transferred to and processed in countries outside the Philippines, for example where we use cloud hosting services or third-party game providers whose servers are located abroad.
Where personal data is transferred outside the Philippines, luckypot ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognised transfer mechanisms.
By using the luckypot platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.
luckypot reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The date of the most recent revision is indicated at the top of this page.
When we make material changes to this Privacy Policy, we will notify registered luckypot players via email or a prominent notice on the platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Your continued use of the luckypot platform following the publication of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised Privacy Policy, you must cease using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way luckypot handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week.
If you are not satisfied with our response to your data protection enquiry, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and how to file a complaint is available through official Philippine government channels.
For responsible gaming support, self-exclusion requests, or gaming limit adjustments, please visit our dedicated Responsible Gaming page.
Your Privacy is Protected
Now that you know exactly how luckypot protects your personal data, you can enjoy slots, live casino, bingo, and sports betting with complete peace of mind. Your information is safe with us – always.
21+ only. Please gamble responsibly. luckypot is intended for players aged 21 and above.